Satisfied or refunded !
An item you ordered does not suit you? The size or the color does not match your expectations? Are you just not completely satisfied with your order?
Order without fear with Lamarockinerie! We offer you the option to return your item if you are not satisfied and receive a full refund.
You have 7 days from the date of receipt of your order to request a return.
- The item must be returned within 7 days of receiving your order. Unfortunately, return is no longer possible after the deadline.
- The item must be returned in its original packaging with the delivery slip and in perfect condition for resale (unworn or soiled).
- Contact our customer service on 07 01 25 93 33 to indicate your desire to return.
- Once your request has been approved, store the item you want to return in its original packaging with the delivery note (required)
- The delivery person will call you afterwards to collect your return package.
NB: Except for a problem related to our product (sending error, defective, etc.), the costs of recovering the package and its delivery are the responsibility of the customer.
After receipt of your return, it will be processed by Lamarockinerie and will be subject to quality control, to then proceed with your refund, within a maximum period of 10 days from the date of receipt of your parcel.
PS: Any returned product that is worn or soiled unfortunately cannot be taken back and will be returned to you.
Exchange or Return
Lamarockinerie offers you the option of making an exchange instead of a refund. The latter is done by different size, different color or by another model.